Warranty - Refunds & Return Information
💎 The Ring Lady Lifetime Ring Protection Plan
One of the things that makes The Ring Lady different is our Lifetime Ring Protection Plan.
If your ring experiences:
- Stone loss
- Breakage
- Manufacturing defects
we'll gladly replace it.
Replacement Fees
Original Purchase Price: $14.95–$39.95
Replacement Fee: $9.95 per item
Original Purchase Price: $40.95–$59.95
Replacement Fee: $15.95 per item
Original Purchase Price: $60.95 and above
Replacement Fee: $19.95 per item
Replacement fees include restocking and insured shipping of your replacement item.
If your original ring has been discontinued or is no longer available, we will replace it with a ring of similar style and value.
Refunds
- Refunds are processed after your returned jewelry has been received and inspected.
- Original shipping charges are non-refundable unless the return is due to our error.
- Refunds are issued only to the original payment method used for the purchase.
- Please allow 5–7 business days after we receive your return for inspection and processing.
Returns & Exchanges
We gladly accept eligible returns and exchanges within 30 days of delivery.
To qualify for a return or exchange:
- Jewelry must be new, unworn, and in its original condition.
- Original packaging should be included whenever possible.
- Original tags should remain attached, when applicable.
- Please include the completed Return & Exchange Form.
How to Return or Exchange an Item
Mail your package to:
The Ring Lady
Margaret Ann Taylor
P.O. Box 1375
Graham, NC 27253
Before Mailing Your Package
- Place your jewelry inside its original ring box or another small protective jewelry box.
- Place the jewelry box inside a 6" × 9" (or similar-sized) padded mailing envelope.
- Include the completed Return & Exchange Form.
- Ship your package using a tracking service for your protection.
Important
Please do not mail rings loose inside an envelope or padded envelope.
Postal sorting equipment can crush or damage jewelry that is not protected inside a small box. Jewelry damaged because it was mailed without proper protection cannot be replaced under The Ring Lady Lifetime Ring Protection Plan.
- Refunds are processed after your returned jewelry has been received and inspected.
- Original shipping charges are non-refundable.
- Refunds are issued only to the original payment method.
- Please allow 5–7 business days after we receive your package for inspection and processing.
THE RING LADY
Return & Exchange Form
Please complete this form and include it inside your return package.
Customer Information
Name: _______________________________________________
Email: _______________________________________________
Phone: _______________________________________________
Mailing Address
Street Address: _______________________________________
City: ________________________
State: __________
ZIP Code: __________________
Please Select One
☐ Return for Refund (if eligible)
☐ Exchange for a Different Size
☐ Exchange for a Different Item
☐ Lifetime Ring Protection Plan Replacement
☐ Wrong Item Received
☐ Damaged During Shipping
☐ Other: ________________________________________________
If You Are Requesting an Exchange
Requested Ring Size: ______________________
Comments or Special Instructions:
Customer Signature
Signature: ____________________________________________
Date: ________________________________________________
❤️ A Personal Note from The Ring Lady
"For many years, I've had the privilege of helping customers celebrate birthdays, anniversaries, engagements, and life's special moments. Every order is important to me, and I want you to enjoy your jewelry with complete confidence. If there's ever a problem, I'll do my very best to make it right."
— Margaret Ann
Contact Information
The Ring Lady
P.O. Box 1375
Graham, NC 27253
Email: RingLady028@gmail.com
Website: www.TheRingLady.com